We at Charlotte Fine Art Gallery want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may contact info@CharlotteFineArt.com to apply for a return or exchange of the unused item, in its original condition, with its original packaging and proof of purchase.
Missing Product/ Items that Arrive Damaged
The individual artists have carefully created and packed your item with instructions from CFA on how to do so. Therefore, if you received damaged product or are missing any item(s), the problem likely occurred after your order was picked up by the carrier. In order for you to receive a refund from the carrier, you must hold on to the box, and its contents and contact the shipping carrier. The need for immediate attention is necessary when dealing with a carrier.
All returns and exchanges must be returned within 7 days of the customer receiving the shipment. Tracking number indicates receipt of shipment. Once your return is inspected and approved, we will refund the purchase price. The refund typically will be within 48 business hours of receiving the item.
For exchanges, once the item is received and inspected/approved for the exchange, your new order will be shipped UPS ground at no additional cost within the contiguous U.S.
There are no cancellations. All orders placed on the website will be processed once you complete the checkout process. However, we’ll do our best to accommodate you if you need to make changes. Please contact info@CharlotteFineArt.com.
All sale and discounted items are final sales and subject to limited availability. No return, no exchange, no price adjustments or cancellations will be permitted.
Charlotte Fine Art Gallery requires communication with you for our return policy.
Please email us at info@CharlotteFineArt.com