Free Standard Shipping Within The Contiguous United States!. • Due to our Free Standard Shipping Policy within the contiguous U.S., Charlotte Fine Art Gallery customers outside the contiguous U.S. will need to contact Charlotte Fine Art for shipping charges. Charlotte Fine Art hopes to increase our free standard shipping policy to more locations in the future. See Return Policy with regards to free shipping. If you must have your order by a certain date or would like to upgrade your shipping options, the need to contact Charlotte Fine Art Gallery at info@CharlotteFineArt.com is required. See below for details.
CharlotteFineArt.com is dedicated to making sure that your purchase arrives in a timely manner. Please review our policy and contact us with any questions you may have. Tracking number indicates your receipt of shipment.
Artwork that arrives framed, the frame is our gift to you and will incur no additional shipping charge. The item is framed for protection in the shipping process. If the purchaser chooses to re-frame an art piece, it will be at the purchaser's expense. Not all works shown are framed. No discounts for unframed works.
CharlotteFineArt.com shall not be liable for failure or delay in shipping goods hereunder if such failure or delay is due to an act of God, war, inability to obtain the product and other causes that are beyond the control of CharlotteFineArt.com. Guarantee only includes ground shipping in the contiguous USA. It does not include international shipping or PO boxes.
How long does it take for my order to ship?
Your order will ship Ground within 5-7 business days from the date of purchase unless otherwise indicated. If you prefer upgrading your shipping options, the additional shipping costs will be the responsibility of the customer and contacting info@CharlotteFineArt.com will be required.
Returns and Exchanges
We at Charlotte Fine Art Gallery want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may contact info@CharlotteFineArt.com to apply for a return or exchange of the unused item, in its original condition, with its original packaging and proof of purchase. Customer will be responsible for all return shipping charges.
Missing Product/ Items that Arrive Damaged
The individual artists have carefully created and packed your item with instructions from CFA on how to do so. Therefore, if you received damaged product or are missing any item(s), the problem likely occurred after your order was picked up by the carrier. In order for you to receive a refund from the carrier, you must hold on to the box, and its contents and contact the shipping carrier. The need for immediate attention is necessary when dealing with a carrier.
All returns and exchanges must be returned within 7 days of the customer receiving the shipment. Tracking number indicates receipt of shipment. Once your return is inspected and approved, we will refund the purchase price. The refund typically will be within 48 business hours of receiving the item.
For exchanges, once the item is received and inspected/approved for the exchange, your new order will be shipped UPS ground with no additional shipping costs within the contiguous U.S.
There are no cancellations. All orders placed on the website will be processed once you complete the checkout process. However, we’ll do our best to accommodate you if you need to make changes. Please contact info@CharlotteFineArt.com.
All sale and discounted items are final sales and subject to limited availability. No return, no exchange, no price adjustments or cancellations will be permitted.
Charlotte Fine Art Gallery requires communication with you for our return policy.
Please email us at info@CharlotteFineArt.com